200+

Successful
projects

9+

Out of 10
CSAT score

70+

Consultants

1

Exclusive focus
on ServiceNow

6

Branches
in Europe

500+

Years of combined experience

Customers

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Dr.Max

Pharmacy chain streamlines recruitment process and saves hundreds of hours per year for HR staff

About the Company

Recruitment of retail staff plays a crucial role in the success of Dr Max. With a total workforce of more than 5 000, working in multiple shifts filling up the missing positions is a business critical challenge. Strict regulations control the requirements the company have to follow when selecting their new hires. The fast growing network of pharmacies is demanding more and more shop staff, so no wonder that Dr Max HR department has more than 130 open positions for more than 150 different positions at every given day.

The Challenge

Despite of being highly business critical, the recruitment process at Dr Max has been fragmented and involved too many manual interventions. Status information of the running processes were difficult to get, managers had no easy to use tool to draw reports and see important performance indicators or possible bottlenecks. Recruitment process data has been stored in multiple separate locations, data sharing
and communication were done via email making the fragmentation even worse.

The Solution

Today Dr Max has brand new external and internal portals that support the entire recruitment process. Candidates can search among the open positions and submit applications. Processes are triggered by location and job description and automated task allocation is being routed
to the appropriate HR rep. All data related to the applications
are handled in a single repository enabling accurate, on-demand reporting to all stakeholders. Managers can easily follow the status
of each process and create reports on number of applications by role, duration of the different stages, or any other KPI’s. The management dashboards can be easily customized to always present the required information. The planned Employee portal will help to keep the employee information up-to-date by providing self-service capabilities
and a searchable knowledge base.

Datasheet

Download Dr.Max datasheet

Key highlights

Dr.Max
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