Knowledge Management

The ServiceNow Knowledge Management application makes it easy to find and to create knowledge items and documents. It can capture knowledge from the whole organization, and makes it easily available for all employees. Knowledge articles can be leveraged to resolve incidents faster, employees can find information on multiple topics ranging from software installation to HR policies and legal guidelines. Using the ServiceNow Knowledge Management application many of the end user requests can be handled without contacting the help desk or mining into endless email conversations.