IT Service Management

GuideVision harnesses the ServiceNow solution to modernize and transform organizations’ IT service delivery and support processes and tools. It’s built-in industry best practices (ITIL) and guided setup help to achieve short implementation times. The rich functionality and the easy‑of‑use of the end user portal provides a wide range of self-service capabilities, easing the pressure on the service desk. Visual Task Boards make prioritization and assignment as simple as drag‑and‑drop, and you gain full control with complete visibility over your IT services landscape without any infrastructure challenges

Our 6 steps process to modernizing IT Service Management:

  • Consolidate incident, problem and change management
  • Simplify work with Visual Task Boards
  • Drive action with service and asset awareness
  • Make better decisions with dashboards and analytics
  • Provide a single place for users to make all request to IT
  • Consolidate to a single cloud based system of records for IT

See our expert Jiří Skála

Jiří Skála has professional experience in IT. This includes including 12 years of praxis in education of IS users, application development and management of IS/IT projects and another 13 years in design and optimization of company IT management systems and management of ITSM projects.

See more