Discovery

The ServiceNow Discovery application is capable of creating an accurate, up‑to‑date single system of record for the customer’s infrastructure. Configuration items (CIs) and their interdependencies are identified, and maintained in the ServiceNow Configuration Management Database (CMDB). To ensure the accuracy of the CI data discovery is scheduled on a regular basis. The ServiceNow Service Mapping application combined with Discovery will make the ServiceNow CMDB and all applications service‑aware.