Customer Service Management
ServiceNow’s Customer Service applications help organizations to deliver effortless service, and to increase customer satisfaction while proactively reducing case volumes and costs. It connects departments, workflows, and systems, helping to resolve underlying issues, and to automate services across the enterprise.
The 5 steps process to successfully solving customer issues:
- Make it easy for customers to engage
- Provide tools to increase self-service
- Proactively detect issues and generate cases automatically
- Allow for task assignments in the entire organization
- Prevent repeated calls