Users of OTP Bank’s services powered by the ServiceNow platform will benefit from a wide range of services offered via the ServiceNow Service Portal and application interfaces both from desktops and mobile devices. The ServiceNow platform covers multiple end-to-end processes underpinned by integrations and automated workflows.
“Through a modern end user portal and transparent service offerings, our employees will now benefit from reduced service provisioning times.” said, Gyula Gótzy, Head of Service Desk, OTP Bank.
The success behind establishing the new service in only 4 months is the result of a large-scale implementation project between T-Systems Hungary and GuideVision.
“We believe that the success of the project was the result of the highly skilled expert team on both customer and supplier sides as well as ServiceNow’s agile deployment best practices based on experience gathered from thousands of implementations worldwide.” said, Zalan Heil, managing director of GuideVision, a ServiceNow Gold Services Partner.